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How can a Maritime Beauty customer place an order with the Customer
Service team?
Maritime Beauty has a highly trained Customer Service Team to
deal with your needs and answer your questions. We are available for
you Mon-Fri, between the hours of 8:30am-5:00pm. If you are calling
outside of these hours please leave a message and we will return your
call during business hours.
Who is able to shop at Maritime Beauty’s
Cash & Carry stores?
With locations
throughout the Maritime Provinces, we provide convenient shopping for
Professional Customers only – stylists, estheticians, barbers, salon/spa
owners, nail technicians, make-up artists, and massage therapists.
Customer’s friends or non-professionals picking up orders will be
required to wait in our reception area and will not be permitted to
browse at products and pricing. Please call the number listed above for
location information.
Is it possible to set up a charge account with Maritime Beauty?
Maritime Beauty frequently sets up a “pre-approved” charge account
for our salon owners. You will need to fill out a credit application
form (contact customer service or your local DSC) to determine a credit
amount that matches your financial profile. Payments on your Maritime
Beauty account must be completed within 30 days by cheque, debit, cash
or on-line banking.
Please note the following conditions on your 30 day charge account:
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Credit Card payments on account balances over 30 days will receive a
1.75% surcharge – to reimburse Maritime Beauty for the bank fees.
As of August 1, 2008 customers will be required to pay
the additional 1% surcharge for credit card transactions that do not
qualify as “electronic consumer transactions” (basically the card
must be “swiped” through the machine). A $20.00 service fee will be
charged for returned cheques (in addition to the amount of the
cheque).
-
Maritime Beauty offers a 2% discount (product cost) on orders when a
cash or cheque payment is received within 10 days of the order
invoice date (not the monthly statement). This is only available to
accounts that are “current” and does not apply to COD orders.
How does Maritime Beauty ensure their customers will always receive
competitive product prices?
Maritime Beauty guarantees the “lowest prices
everyday” on all professional sundry, tools and equipment. We will beat
any competitor’s advertised price on the same or equal quality item.
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Present us with a copy of the competitor’s
current ad and we will beat their price by 10% of the difference.
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The advertised item must be an equivalent quality
brand and model sold by a local professional beauty competitor.
What payment methods are available to pay my Maritime Beauty charge
account?
Payments can be made at any Maritime Beauty store or by contacting
our Customer Service team. We accept many different payment methods,
the most common are:
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Cash and debit cards
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Credit Cards - Visa, MasterCard, American
Express
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On-line
banking
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Personal or business cheque
Please note the following
conditions on your 30 day charge account:
·
Credit Card payments on account balances over 30 days will receive a
1.75% surcharge – to reimburse Maritime Beauty for the bank fees.
As of August 1, 2008 customers will be required to pay the
additional 1% surcharge for credit card transactions that do not
qualify as “electronic consumer transactions” (basically the card
must be “swiped” through the machine). A $20.00 service fee will be
charged for returned cheques (in addition to the amount of the
cheque).
·
Maritime Beauty offers a 2% discount (product cost) on orders when a
cash or cheque payment is received within 10 days of the order
invoice date (not the monthly statement). This is only available to
accounts that are “current” and does not apply to COD orders.
How does
Maritime Beauty deliver customer orders?
Maritime Beauty has different shipping options and we are willing to
be flexible to meet your needs. We regularly use Midland courier and
Canada Post to ship most out of town orders and local couriers for
orders in the Greater Halifax area. If you wish to use your own courier
please inform us at the time you place your order.
For your convenience Maritime
Beauty Supply offers daily shipments for in-stock items. We ship 99% of
all orders within 24 hours and our item fill rates usually exceed 93%:
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Client orders received before 11:00am will be
shipped for next day delivery (in most areas).
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If we are out of stock and “backorder” an item,
we will ship that item to you, N/C shipping as soon as it arrives.
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Client orders placed during weeks with a
“statutory holiday” or during show/holiday periods may ship 1-2 days
later than stated above.
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Client salon orders shipped with
weekly store orders will be subject to a minimum $5.00 freight
charge.
Is it true that I can arrange to pickup a “rush order” at my local
Maritime Beauty Store?
For your added convenience we do facilitate Client pickups at all store
locations. As these are “rush” orders, they must be limited to 10 or
fewer items (90 minutes is required for order preparation). Your
“pre-paid” store pick-up orders will be packaged and ready when you
arrive. If payment is required at the time of your pickup, all items
will be processed at that time.
All ‘pre-paid” order will be held for 5 working days. If a Client
cancels or does not pick up the order, then $6.50 processing fee will be
charged.
What is the service
charge for COD orders?
If your order is COD there will be fee of $5.00 for Postal
service and a minimum $10.00 fee for courier service. This charge is in
addition to the regular freight charges. To save on the COD fee you can
pre-pay your orders by credit card.
What happens if I receive a Damaged Shipment or Damaged Products?
It is frustrating when our Clients receive damaged goods, however
the fault is usually with the freight company. The Client is
responsible to inspect all goods and verify piece count quantities
before signing with the shipping company. Note any damages with carrier
before signing (secure a damage inspection report). Be sure to leave
the damaged goods in the original carton & packaging. Contact Maritime
Beauty immediately so we can track the claim together.
Is it possible to return or exchange a product purchased from Maritime
Beauty?
Yes, your
product satisfaction is guaranteed. If for any reason you are not
completely satisfied with a product you have purchased, we will gladly
give you a full refund or exchange if you return it to Maritime Beauty
within 30 days after you purchase it.
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Items must be
returned with their original invoice, packaging, manuals,
accessories or warranty cards
Defective electrical product returns will be handled as an “over the
counter exchange” according to the manufacturers warranty for the same
or equivalent model
Does Maritime Beauty accept Product Returns for Salon Customers with a
MBS charge account?
Maritime
Beauty has a very “liberal” product return policy to support our Clients
inventory management needs. If you wish to return items to Maritime
Beauty, you are responsible to pay the freight charges on all items
returned. If the salon ships a return “freight-collect”, the freight
charges will be deducted from your credit.
Maritime Beauty
utilizes the following guidelines for all product returns (excludes
discontinued products and packaging):
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Items
returned within 90 days, in resalable condition (no price labels,
damaged packaging, etc.) and accompanied with a proof of purchase will
be given full credit.
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Items
returned after 90 days, in resalable condition and accompanied by proof
of purchase will be restocked and a minimum 20% restocking fee will be
charged.
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Items
returned after 12 months, in resalable condition and with proof of
purchase, will be restocked with a minimum 30% restocking fee.
Non-re-salable items (age, damage, etc) will be returned to you with
your next order, at your request.
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To
arrange a product(s) return, please contact MBS Customer Service to get
a “Return Authorization Number”. Customers will be responsible to pay
for freight. MBS will pay freight charges if it is an order correction.
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Clients
are not to return products purchased though their Sales Representative
or Customer Service to the local Maritime Beauty Store. These credits
must be returned to the Halifax warehouse and the products must be
packaged appropriately as the damage is the Client’s responsibility.
Is it possible to special order products that Maritime Beauty does not
regularly stock?
Maritime Beauty is ready to support your needs to order specialty
products and equipment. We require a 25% deposit with the order and we
will provide you with an estimated delivery date. Your special order
product will be automatically shipped with your next order. Please let
us know if it is an emergency and we can expedite the item for an extra
freight charge.
What happens if a salon/spa client is not satisfied with their purchase
of retail product from my salon?
Maritime Beauty offers a full 100% client satisfaction guarantee on all
retail items sold through the salon to consumers. Please contact
Customer Service to arrange the product return, with “proof of the
consumer purchase”, to the Halifax warehouse.
What do I do if I want to provide feedback on my Customer Service
Experience?
Maritime Beauty wants to receive your feedback! If you experience
great service or a service problem/error with your order, please call
Customer Service immediately. A “ROC” will be filed to register your
issue and you will receive a response within one working day.
If you want to provide any
other service feedback, feel free to contact your local sales
representative, Customer Service or utilize the two following options:
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